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All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We will endeavour to ship all goods to you as soon as possible; however, we ask for your understanding of any delays that are out of our control such as postal or courier delays, natural events that may disrupt supply, and any other unforeseen events. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

We only ship to physical residential and commercial addresses. We do not ship to P.O Boxes, unfortunately.

International Shipping

We currently only offer domestic shipping within Australia. We look forward to expanding our shipping network in future. For any special-order requests, please contact us at orders@sosoda.com.au.  

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us. 

If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at orders@sosoda.com.au with your name and order number, and we will look into it for you.